TROUBLESHOOT

Battery

• Is BitLock battery rechargeable?
• How do I replace the battery?
• What type of battery is used in BitLock?
• How do I power the lock externally if the battery fails suddenly?

BitLock App

• Is the User Manual available online?
• How do I delete a lock from my account?
• I am receiving the email to reset my password, what should I do?
• I cannot find my BitLock under "My Locks" in the app, what should I do?
• I signed up on the app, but I did not receive the confirmation email, what should I do?

Bluetooth

• My iPhone does not connect to my Lock

Lock/Unlock

• My Lock does not lock back and LED remains Green. What's going on?
• When I press either of the buttons, BitLock won't open, what should I do?