My Lock does not lock back and LED remains Green. What's going on?

It's important that you tighten the hex screw on grey plastic holder mount on the U-bar as soon as you receive the lock. If the plastic holder mount is not fixed in its place, it can slide down during operation of the lock and interfere with insertion of the U-bar into the base tube.


If the grey washer (which main function is to absorb rattling) or the plastic mount slide down, it prevents the U-bar from being fully inserted all the way into the hole on the base tube, and thus interfering with the locking mechanism. 


Please make sure that there's enough clearance between the gray washer and the cut away section on the U-lock. 


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