When I press either of the buttons, BitLock won't open, what should I do?

Please make sure that you use both your hands when unlocking your BitLock. 

 

This can happen if the locking mechanism is under some tension, such as when the bike frame and front/back wheel are locked together and the U-bar is getting pulled back.

 

To open the lock, apply a slight inward pressure (push the U-bar in the opposite direction of the tension force), when pressing the button on the lock. 

 

For example if the U-bar is hanging from the body of the lock, to prevent the U-bar from falling off, the lock will refuse to unlock (it detects the load on the locking mechanism and won't turn the motor).