TROUBLESHOOT

Battery

• Is BitLock battery rechargeable?
• How do I replace the battery?
• What type of battery is used in BitLock?
• How do I power the lock externally if the battery fails suddenly?

BitLock App

• Is the User Manual available online?
• How do I delete a lock from my account?
• I am receiving the email to reset my password, what should I do?
• I cannot find my BitLock under "My Locks" in the app, what should I do?
• I signed up on the app, but I did not receive the confirmation email, what should I do?

Bluetooth

• My iPhone does not connect to my Lock

Lock/Unlock

• My Lock does not lock back and LED remains Green. What's going on?
• When I press either of the buttons, BitLock won't open, what should I do?

HOW TO

BitLock Sharing

• How do I revoke permission to access my BitLock?
• How do I share access to my BitLock?

General

• Can BitLock battery tolerate cold temperatures?
• How do I change the combination code of my BitLock?
• I lost my user manual, how do I set up my BitLock?
• How do I transfer ownership of my BitLock?
• How do I register my BitLock?

FAQ

Hardware FAQ

• How secure is it?
• What types of phones are supported?
• How long does the battery live?
• What type of battery is used in BitLock?
• Do I have to charge the battery?
• How do I know if it is time to replace the battery?

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Bike Share FAQ

• How can I manage my bike share system?
• How are transactions handled?
• What types of bikes is BitLock compatible with?
• How do I make sure the shared bicycles aren’t abused?
• Who maintains the bikes?
• How do I hold bike share users accountable?

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