TROUBLESHOOT
Battery
BitLock App
- Is the User Manual available online?
- How do I delete a lock from my account?
- I am receiving the email to reset my password, what should I do?
- I cannot find my BitLock under "My Locks" in the app, what should I do?
- I signed up on the app, but I did not receive the confirmation email, what should I do?
Bluetooth
Lock/Unlock
HOW TO
BitLock Sharing
General
FAQ
Hardware FAQ
- How secure is it?
- What types of phones are supported?
- How long does the battery live?
- What type of battery is used in BitLock?
- Do I have to charge the battery?
- How do I know if it is time to replace the battery?
Bike Share FAQ
- How can I manage my bike share system?
- How are transactions handled?
- What types of bikes is BitLock compatible with?
- How do I make sure the shared bicycles aren’t abused?
- Who maintains the bikes?
- How do I hold bike share users accountable?